In English

The Swedish Consumers' Banking and Finance Bureau and The Swedish Consumers' Insurance Bureau provide consumers with independent information and advice regarding financial services. All information and advice is free of charge.

Konsumenternas Bank- och finansbyrå - The Swedish Consumers' Banking and Finance Bureau - is an independent agency whose objective is to meet consumers' need for information and advice regarding financial services and to provide support in dealings with finance companies. The principals are the Swedish Consumer Agency, the Financial Supervisory Authority, The Swedish Bankers Association, the Swedish Mutual Fund Association and the Swedish Association of Securities dealers.

Konsumenternas Försäkringsbyrå - The Swedish Consumers' Insurance Bureau - provides advice to consumers in various insurance matters. The Bureau offers pre-purchase information, advise concerning losses and draws up product overviews of virtually all forms of consumer insurance. While the Bureau is not empowered to reverse any decisions made by the insurance company, the Bureau may attempt to conciliate disputes between policyholders and their insurance companies. The principals are the Swedish Consumer Agency, the Financial Supervisory Authority and  Insurance Sweden. All guidance is free of charge.

If you want a claim reviewed do contact:

  • your company and ask for a review of your claim. Every company have routine procedures for dealing with complaints.
  • The National Board for Consumer Disputes (ARN) examines disputes relating to private banking and insurance, and recommends ways of settling them. The Board’s address is : Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm.
  • District Courts. Ultimately, it is the courts that settle disputes. In many cases, the provision for legal aid included in the policy can be utilised in policyholders disputes with their own insurance companies as well.

Tel: 0200-22 58 00, between 9 a.m. and 12 noon 

From abroad: +46 8 22 58 00.

Konsumenternas Bank- och finansbyrå
Konsumenternas Försäkringsbyrå